Archive for April 2017

In this week's episode, Dr. Michelli discusses the unique industry challenges (UICs) that must be overcome to deliver outstanding customer experiences...

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In this episode, Dr. Michelli discusses the role we all have in customer experience...

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In this week's episode, Dr. Michelli discusses five steps to getting more referrals...

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In this week's episode, Dr. Michelli discusses the confusion between loyalty and advocacy...

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