Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
Episodes
Thursday Apr 27, 2017
Thursday Apr 27, 2017
In this week's episode, Dr. Michelli discusses the unique industry challenges (UICs) that must be overcome to deliver outstanding customer experiences...
Thursday Apr 20, 2017
A Contrarian View on the United Airlines Customer Nightmare
Thursday Apr 20, 2017
Thursday Apr 20, 2017
In this episode, Dr. Michelli discusses the role we all have in customer experience...
Thursday Apr 13, 2017
Letting People Your Customers Care About Know About Brands That Care About Them
Thursday Apr 13, 2017
Thursday Apr 13, 2017
In this week's episode, Dr. Michelli discusses five steps to getting more referrals...
Friday Apr 07, 2017
Likely to Recommend vs. Actually Recommending: Loyalty vs. Advocacy
Friday Apr 07, 2017
Friday Apr 07, 2017
In this week's episode, Dr. Michelli discusses the confusion between loyalty and advocacy...
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