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May 26, 2017 @ 8:59 am

Once Upon a Time People Assisted One Another…

In this week's episode, Dr. Michelli discusses the future of service...

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May 18, 2017 @ 10:23 am

Transforming Optimism on Transformation

Dr. Michelli discusses the challenges of accelerating new behaviors across a sprawling enterprise...

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May 11, 2017 @ 10:23 am

Choosing Where to Invest In Customer Experience Innovation: The Art of Tradeoffs

In this week's episode, Dr. Michelli discusses customer experience tradeoffs...

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May 4, 2017 @ 9:44 am

Out With The Old, In With The New And Not So New: 3 Trends to Consider In Customer Experience Delivery

Dr. Michelli discusses three trends you may wish to consider as you explore technology, service, and product development...

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The Michelli Experience
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