Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
Episodes
Friday May 26, 2017
Once Upon a Time People Assisted One Another…
Friday May 26, 2017
Friday May 26, 2017
In this week's episode, Dr. Michelli discusses the future of service...
Thursday May 18, 2017
Transforming Optimism on Transformation
Thursday May 18, 2017
Thursday May 18, 2017
Dr. Michelli discusses the challenges of accelerating new behaviors across a sprawling enterprise...
Thursday May 11, 2017
Choosing Where to Invest In Customer Experience Innovation: The Art of Tradeoffs
Thursday May 11, 2017
Thursday May 11, 2017
In this week's episode, Dr. Michelli discusses customer experience tradeoffs...
Thursday May 04, 2017
Thursday May 04, 2017
Dr. Michelli discusses three trends you may wish to consider as you explore technology, service, and product development...
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