Archive for June 2017

In this week's episode, Dr. Michelli discusses emotional value in customer experience...

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In this week's episode, Dr. Michelli discusses the human value in customer experience...

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Dr. Michelli discusses the likelihood that various jobs will be replaced by a robot...

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In this week's episode, Dr. Michelli discusses home delivery which represents something “old” and has been repurposed through digital technology “to be new again"...

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In this week's episode, Dr. Michelli discusses the trend away from brick and mortar in favor of online purchasing...

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