Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
Episodes
Thursday Jul 27, 2017
High Trust = Happy Employees = Happy Customers = Happy Shareholders = Happy Leaders
Thursday Jul 27, 2017
Thursday Jul 27, 2017
In this week's episode, Dr. Michelli discusses driving trust and engagement levels in your workforce...
Thursday Jul 20, 2017
Winning Customer Experience – Simple Matters of Trust
Thursday Jul 20, 2017
Thursday Jul 20, 2017
Dr Michelli discusses how extending trust to customers contributes to a conculsion that you are trustworthy....
Thursday Jul 13, 2017
Thursday Jul 13, 2017
Dr. Michelli discusses in this week's episode whether or not a Chief AI Officer is needed in businesses...
Monday Jul 03, 2017
Customer Value - Expanding Across the 12 Standard Forms of Value
Monday Jul 03, 2017
Monday Jul 03, 2017
In this weeks installment, Dr. Michelli builds on Josh Kaufman's model of business value and examines it through the lens of a company called Omni....
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