New York Times #1 bestselling author, Joseph Michelli, Ph.D., shares customer experience, leadership, and business insights from Mercedes-Benz, Starbucks, Ritz-Carlton, Zappos, Pike Place Fish, and many more. At The Michelli Experience, we help front-line employees, managers, and senior leaders deliver relevant and engaging service experiences. To that end, we provide keynote and workshop presentations, short-term and extended consulting services, and bestselling books to meet your needs.
Posted in , , , , , Leadership, Joseph Michelli, Patient Experience, Client Experience, Customer Experience, Customer Loyalty, Customer engagement, Customer Retention on Aug 31st, 2017 Comments
In this week's episode, Dr. Michelli discusses how to be a human-centric organization...
Posted in , , , , Leadership, Joseph Michelli, Patient Experience, Client Experience, Customer Experience, Customer Loyalty, Customer engagement, Customer Retention on Aug 24th, 2017 Comments
Dr. Michelli, discusses how your organization can leverage big data to improve the customer experience...
Posted in , , , , Leadership, Joseph Michelli, Client Experience, Customer Experience, Customer engagement, Customer Retention on Aug 18th, 2017 Comments
In this week's episode, Dr. Michelli discusses the power of associations for your brand...
Posted in , , , Joseph Michelli, Client Experience, Customer Experience, Customer engagement, Employee Empowerment, Customer Retention on Aug 10th, 2017 Comments
In this week's episode, Dr. Michelli discusses experiential offerings targeting specific customer segments...
Posted in , , , , , , , Leadership, Joseph Michelli, Client Experience, Customer Experience, The New Gold Standard, The Zappos Experience, Customer Loyalty, Customer engagement, Customer Retention on Aug 3rd, 2017 Comments
