Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
Episodes
Thursday Sep 28, 2017
Not Just Fast: Understanding a Responsive Experience
Thursday Sep 28, 2017
Thursday Sep 28, 2017
In this episode, Dr. Michelli discusses responsiveness as a make or break differentiator in all business industries...
Thursday Sep 21, 2017
Keeping Your Audience’s Attent…Look There’s a Squirrel
Thursday Sep 21, 2017
Thursday Sep 21, 2017
Dr. Michelli, discusses attention span and why communication should be viewed as an interruption...
Friday Sep 15, 2017
When It Matters Most: Customer Experience With the Fury of a Hurricane
Friday Sep 15, 2017
Friday Sep 15, 2017
In this week's episode, Dr. Michelli discusses human nature during a natural disaster...
Thursday Sep 07, 2017
Shedding Your Implicit Bias: It’s Time for Design Thinking
Thursday Sep 07, 2017
Thursday Sep 07, 2017
Dr. Michelli discusses how design thinking can help uncover implicit biases...
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