Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
Episodes
Thursday Oct 26, 2017
“Where Has All The Loyalty Gone? – Long Time Passing”
Thursday Oct 26, 2017
Thursday Oct 26, 2017
Dr. Michelli discusses retaining Boomer customer loyalty...
Thursday Oct 19, 2017
Lead People Not Technology: Interacting to Succeed
Thursday Oct 19, 2017
Thursday Oct 19, 2017
Recently an interviewer asked me a frustrating question, “Why are we constantly watching leaders on television who are boastful and self-serving?”
My answer, “Because the leaders we see on television in the United States are predominantly politicians. Those politicians, be they Republican or Democrat, often place their political careers above the broader issues of the country. Those are NOT the leaders who inspire me every day.”
Thursday Oct 12, 2017
Thursday Oct 12, 2017
In this week's episode, Dr. Michelli discusses using the force of good at work and in the world...
Thursday Oct 05, 2017
The Risk of Excellence: Avoiding Customer Experience Mediocrity
Thursday Oct 05, 2017
Thursday Oct 05, 2017
To be excellent at something you must say “no” to a lot of things to which you will otherwise be mediocre.