Dr. Michelli discusses retaining Boomer customer loyalty...
Archive for October 2017
Recently an interviewer asked me a frustrating question, “Why are we constantly watching leaders on television who are boastful and self-serving?”
My answer, “Because the leaders we see on television in the United States are predominantly politicians. Those politicians, be they Republican or Democrat, often place their political careers above the broader issues of the country. Those are NOT the leaders who inspire me every day.”
In this week's episode, Dr. Michelli discusses using the force of good at work and in the world...
Posted in , , , , , , , , , , , , Leadership, Joseph Michelli, Patient Experience, Client Experience, Customer Experience, Leading the Starbucks Way, Customer Loyalty, Customer engagement, Customer Retention, The Starbucks Experience on Oct 5th, 2017 Comments
To be excellent at something you must say “no” to a lot of things to which you will otherwise be mediocre.