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October 26, 2017 @ 10:18 am

“Where Has All The Loyalty Gone? – Long Time Passing”

Dr. Michelli discusses retaining Boomer customer loyalty...

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October 19, 2017 @ 9:43 am

Lead People Not Technology: Interacting to Succeed

Recently an interviewer asked me a frustrating question, “Why are we constantly watching leaders on television who are boastful and self-serving?”

My answer, “Because the leaders we see on television in the United States are predominantly politicians. Those politicians, be they Republican or Democrat, often place their political careers above the broader issues of the country. Those are NOT the leaders who inspire me every day.

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October 12, 2017 @ 12:34 pm

Empathy and Connection: The Not So Secret Weapons for Customer Experience and Life Success

In this week's episode, Dr. Michelli discusses using the force of good at work and in the world...

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October 5, 2017 @ 9:27 am

The Risk of Excellence: Avoiding Customer Experience Mediocrity

To be excellent at something you must say “no” to a lot of things to which you will otherwise be mediocre.

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