Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
Episodes
Jan 25, 2018
Jan 25, 2018
4 min
In this week's episode, Dr. Michelli discusses how to build products and services from the customer perspective...
Jan 18, 2018
Jan 18, 2018
4 min
In this week's episode, Dr. Michelli discusses voice-activated digital assistants and voice internet access...
Jan 12, 2018
Jan 12, 2018
4 min
Dr. Michelli discusses how technology should address human needs when used in customer experience...
Jan 5, 2018
Jan 5, 2018
4 min
In this week's episode, Dr. Michelli discusses getting rid of unnecessary business components to allow for growth in new ways...