Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
Episodes
Thursday Jan 25, 2018
Empathic Design – As Close to the Holy Grail as You Can Get
Thursday Jan 25, 2018
Thursday Jan 25, 2018
In this week's episode, Dr. Michelli discusses how to build products and services from the customer perspective...
Thursday Jan 18, 2018
One if by Voice, Two if by Drone – Make it Easy or Turn out the Lights
Thursday Jan 18, 2018
Thursday Jan 18, 2018
In this week's episode, Dr. Michelli discusses voice-activated digital assistants and voice internet access...
Friday Jan 12, 2018
Technology – Panacea or Tool?
Friday Jan 12, 2018
Friday Jan 12, 2018
Dr. Michelli discusses how technology should address human needs when used in customer experience...
Friday Jan 05, 2018
Supercharge Your Business by Letting Go
Friday Jan 05, 2018
Friday Jan 05, 2018
In this week's episode, Dr. Michelli discusses getting rid of unnecessary business components to allow for growth in new ways...
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