Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
Episodes
Thursday Feb 22, 2018
Customer Centricity is MORE than Customer Experience
Thursday Feb 22, 2018
Thursday Feb 22, 2018
In this week's episode, Dr. Michelli discusses the difference between customer-centricity and customer experience...
Thursday Feb 15, 2018
The Robots are Here and There is Fear
Thursday Feb 15, 2018
Thursday Feb 15, 2018
In this week's episode, Dr. Michelli discusses the future of technology and the human condition...
Friday Feb 09, 2018
Friday Feb 09, 2018
Dr. Michelli discusses customer experience lessons from the advertising industry...
Thursday Feb 01, 2018
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