Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
Episodes
Thursday Apr 26, 2018
Starbucks Store Closings for Training: Déjà vu and You
Thursday Apr 26, 2018
Thursday Apr 26, 2018
In this week's episode, Dr. Michelli discusses the history of Starbucks closing for training sessions...
Thursday Apr 19, 2018
Starbucks, Challenges and Opportunities in Philadelphia
Thursday Apr 19, 2018
Thursday Apr 19, 2018
Dr. Michelli discusses what happened in that Philadelphia Starbucks when 911 was called, the police placed two black men in handcuffs and led them out?
Thursday Apr 12, 2018
Waiting for Your Email: For the Good of Humanity, Please Reply
Thursday Apr 12, 2018
Thursday Apr 12, 2018
In this week's episode, Dr. Michelli discusses how to take your service communication to the next level.
Friday Apr 06, 2018
Friday Apr 06, 2018
In this week's episode, Dr. Michelli discusses the war of words between Apple and Facebook...
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