Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
Episodes
Wednesday May 30, 2018
A Loyalty Program Doesn’t Loyalty Make – Repeat Business Is NOT The Grand Prize
Wednesday May 30, 2018
Wednesday May 30, 2018
Dr. Michelli discusses some of the nuances between customer loyalty and repeat business...
#customerloyalty #cxo
Thursday May 24, 2018
5 Things You Absolutely Must Do To be Customer-Centric
Thursday May 24, 2018
Thursday May 24, 2018
In this week's episode, Dr. Michelli discusses the five key things you must do to be customer-centric...
Thursday May 17, 2018
Thursday May 17, 2018
In this week's episode, Dr. Michelli discusses five things you should not do in the name of customer experience...
Thursday May 10, 2018
Redesigning Process Improvement in the Age of AI & the Customer
Thursday May 10, 2018
Thursday May 10, 2018
Dr. Michelli discusses how business leaders drive modern adaptive process...
Read the blog post.
Thursday May 03, 2018
Social Media Influencers and Your Customer Experience
Thursday May 03, 2018
Thursday May 03, 2018
In this week's episode, Dr. Michelli discusses why many brands have softened their traditional media buys and have focused instead on paying influencers to position products.