The Michelli Experience header image 1
May 30, 2018 @ 1:49 pm

A Loyalty Program Doesn’t Loyalty Make – Repeat Business Is NOT The Grand Prize

Dr. Michelli discusses some of the nuances between customer loyalty and repeat business...
#customerloyalty #cxo
Share | Download(Loading)
May 24, 2018 @ 3:46 pm

5 Things You Absolutely Must Do To be Customer-Centric

In this week's episode, Dr. Michelli discusses the five key things you must do to be customer-centric...

Share | Download(Loading)
May 17, 2018 @ 9:30 am

You Want to Deliver an Experience that Attracts and Delights Your Customers - So Don’t Do This!

In this week's episode, Dr. Michelli discusses five things you should not do in the name of customer experience...

Share | Download(Loading)
May 10, 2018 @ 9:49 am

Redesigning Process Improvement in the Age of AI & the Customer

Dr. Michelli discusses how business leaders drive modern adaptive process... 

Read the blog post.

Share | Download(Loading)
May 3, 2018 @ 11:04 am

Social Media Influencers and Your Customer Experience

In this week's episode, Dr. Michelli discusses why many brands have softened their traditional media buys and have focused instead on paying influencers to position products. 

Share | Download(Loading)
The Michelli Experience
Loading Downloads