Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
Episodes
Thursday Jul 26, 2018
Catching Great Leadership Skills
Thursday Jul 26, 2018
Thursday Jul 26, 2018
Dr. Michelli discusses a business leader who unites, empowers, and transforms...
Thursday Jul 19, 2018
So Many Customer Experience Lessons – So Little Time!
Thursday Jul 19, 2018
Thursday Jul 19, 2018
In this week's episode, Dr. Michelli discusses three recent news events that pertain to customer experience...
Thursday Jul 12, 2018
From Customer Journey Map to an Optimal Customer Journey Road Map
Thursday Jul 12, 2018
Thursday Jul 12, 2018
In this week's episode, Dr. Michelli discusses the third and fourth elements need for customer experience design efforts...
Thursday Jul 05, 2018
Customer Journey Mapping and the Road Beyond
Thursday Jul 05, 2018
Thursday Jul 05, 2018
Dr. Michelli discusses two strategies to garner more value from customer journey mapping efforts...
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