Archive for July 2018

Dr. Michelli discusses a business leader who unites, empowers, and transforms...

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In this week's episode, Dr. Michelli discusses three recent news events that pertain to customer experience...

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In this week's episode, Dr. Michelli discusses the third and fourth elements need for customer experience design efforts...

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Dr. Michelli discusses two strategies to garner more value from customer journey mapping efforts...

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