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July 26, 2018 @ 10:00 am

Catching Great Leadership Skills

Dr. Michelli discusses a business leader who unites, empowers, and transforms...

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July 19, 2018 @ 12:52 pm

So Many Customer Experience Lessons – So Little Time!

In this week's episode, Dr. Michelli discusses three recent news events that pertain to customer experience...

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July 12, 2018 @ 11:08 am

From Customer Journey Map to an Optimal Customer Journey Road Map

In this week's episode, Dr. Michelli discusses the third and fourth elements need for customer experience design efforts...

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July 5, 2018 @ 10:50 am

Customer Journey Mapping and the Road Beyond

Dr. Michelli discusses two strategies to garner more value from customer journey mapping efforts...

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286Episodes

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