Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
Episodes
Aug 31, 2018
Aug 31, 2018
4 min
In this week's episode, Dr. Michelli discusses the use of persona-based journey maps as a research and design tool.
Aug 23, 2018
Aug 23, 2018
4 min
Dr. Michelli discusses the discipline of service design and how to identify a high priority segment.
Aug 16, 2018
Aug 16, 2018
4 min
In this week's episode, Dr. Michelli discusses the phases of experience design...
Aug 9, 2018
Aug 2, 2018
Aug 2, 2018
5 min
In this week's episode, Dr. Michelli discusses the challenge of delivering a branded experience that assures customers will want to come back...