The Michelli Experience header image 1
August 31, 2018 @ 10:26 am

What Is A Persona And What Does It Have To Do With Customer Journey Mapping?

In this week's episode, Dr. Michelli discusses the use of persona-based journey maps as a research and design tool.

00:0000:00
Share | Download(Loading)
August 23, 2018 @ 9:00 am

Patiently Seeking Input to Guide Service Experience Design

Dr. Michelli discusses the discipline of service design and how to identify a high priority segment.

00:0000:00
Share | Download(Loading)
August 16, 2018 @ 2:49 pm

McDonald’s Experience of the Future & Your Keys to Outstanding Experience Design

In this week's episode, Dr. Michelli discusses the phases of experience design...

00:0000:00
Share | Download(Loading)
August 9, 2018 @ 9:00 am

If Only Someone Had Told Me Sooner!

Dr. Michelli discusses life lessons people wish they knew earlier...

00:0000:00
Share | Download(Loading)
August 2, 2018 @ 9:10 am

Branded Customer Experience Delivery

In this week's episode, Dr. Michelli discusses the challenge of delivering a branded experience that assures customers will want to come back...

00:0000:00
Share | Download(Loading)
Loading Downloads
286Episodes

Following

Followers