Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
Episodes
Friday Aug 31, 2018
What Is A Persona And What Does It Have To Do With Customer Journey Mapping?
Friday Aug 31, 2018
Friday Aug 31, 2018
In this week's episode, Dr. Michelli discusses the use of persona-based journey maps as a research and design tool.
Thursday Aug 23, 2018
Patiently Seeking Input to Guide Service Experience Design
Thursday Aug 23, 2018
Thursday Aug 23, 2018
Dr. Michelli discusses the discipline of service design and how to identify a high priority segment.
Thursday Aug 16, 2018
McDonald‘s Experience of the Future & Your Keys to Outstanding Experience Design
Thursday Aug 16, 2018
Thursday Aug 16, 2018
In this week's episode, Dr. Michelli discusses the phases of experience design...
Thursday Aug 09, 2018
If Only Someone Had Told Me Sooner!
Thursday Aug 09, 2018
Thursday Aug 09, 2018
Dr. Michelli discusses life lessons people wish they knew earlier...
Thursday Aug 02, 2018
Branded Customer Experience Delivery
Thursday Aug 02, 2018
Thursday Aug 02, 2018
In this week's episode, Dr. Michelli discusses the challenge of delivering a branded experience that assures customers will want to come back...