Archive for August 2018

In this week's episode, Dr. Michelli discusses the use of persona-based journey maps as a research and design tool.

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Dr. Michelli discusses the discipline of service design and how to identify a high priority segment.

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In this week's episode, Dr. Michelli discusses the phases of experience design...

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Dr. Michelli discusses life lessons people wish they knew earlier...

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In this week's episode, Dr. Michelli discusses the challenge of delivering a branded experience that assures customers will want to come back...

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