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September 27, 2018 @ 9:38 am

Transforming Customer Experience with Partners: The Art of Not Going It Alone

In this week's episode, Dr. Michelli discusses customer experience lessons from an unlikely sector...

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September 13, 2018 @ 9:00 am

Iterative and Future Backward - How are you Crafting Improved and Transformative Customer Experiences?

Dr. Michelli discusses iterative and future backward customer experience design...

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September 5, 2018 @ 12:52 pm

Validate, Educate, and Activate - Three Keys to Effective Customer Journey Mapping

In this week's episode, Dr. Michelli discusses the third part of a four-part series on service design, persona-based customer journey mapping...

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