Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
Episodes
Thursday Sep 27, 2018
Transforming Customer Experience with Partners: The Art of Not Going It Alone
Thursday Sep 27, 2018
Thursday Sep 27, 2018
In this week's episode, Dr. Michelli discusses customer experience lessons from an unlikely sector...
Thursday Sep 13, 2018
Thursday Sep 13, 2018
Dr. Michelli discusses iterative and future backward customer experience design...
Wednesday Sep 05, 2018
Validate, Educate, and Activate - Three Keys to Effective Customer Journey Mapping
Wednesday Sep 05, 2018
Wednesday Sep 05, 2018
In this week's episode, Dr. Michelli discusses the third part of a four-part series on service design, persona-based customer journey mapping...
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