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October 25, 2018 @ 9:00 am

Customer Experience Research and Life Long Learning

In this week's episode, Dr. Michelli discusses customer experience research from Salesforce...

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October 11, 2018 @ 9:00 am

Up, Up, and Away - Getting Lift with Wearables and IoT

In this week's episode, Dr. Michelli discusses how partners and technology impact the customer experience evolution...

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October 4, 2018 @ 9:00 am

Taking Flight With Big Data – How’s Your Trip?

Dr. Michelli examines how leaders at Cincinnati/Northern Kentucky International Airport (CVG) survey customers to garner big data on traveler perceptions of their experiences in the airport environment.

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