Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
Episodes
Thursday Oct 25, 2018
Customer Experience Research and Life Long Learning
Thursday Oct 25, 2018
Thursday Oct 25, 2018
In this week's episode, Dr. Michelli discusses customer experience research from Salesforce...
Thursday Oct 11, 2018
Up, Up, and Away - Getting Lift with Wearables and IoT
Thursday Oct 11, 2018
Thursday Oct 11, 2018
In this week's episode, Dr. Michelli discusses how partners and technology impact the customer experience evolution...
Thursday Oct 04, 2018
Taking Flight With Big Data – How’s Your Trip?
Thursday Oct 04, 2018
Thursday Oct 04, 2018
Dr. Michelli examines how leaders at Cincinnati/Northern Kentucky International Airport (CVG) survey customers to garner big data on traveler perceptions of their experiences in the airport environment.
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