Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
Episodes
Wednesday Nov 28, 2018
7.8 Billion on Cyber Monday of Cyber Week – Is Brick and Mortar Retail Dead?
Wednesday Nov 28, 2018
Wednesday Nov 28, 2018
In this week's episode, Dr. Michelli discusses online retails during cyber week in the United States...
Tuesday Nov 20, 2018
Two Magic Words - Human Experience Requires Gratitude
Tuesday Nov 20, 2018
Tuesday Nov 20, 2018
In this week's episode, Dr. Michelli expresses thanks and explains how you can demonstrate appreciation for your customers...
Thursday Nov 15, 2018
Catching People Doing What’s Right Along the Customer Experience Journey
Thursday Nov 15, 2018
Thursday Nov 15, 2018
Dr. Michelli discusses how great leaders from Mercedes-Benz USA and Clayton Homes have transformed their customer experience...
Thursday Nov 08, 2018
Delivering your Brand in Moments and Memories - The Laws of Brand Storytelling
Thursday Nov 08, 2018
Thursday Nov 08, 2018
In this week's episode, Dr. Michelli tells you a story about two storytellers and their new book about storytelling.
Friday Nov 02, 2018
The Secret Sauce to Customer Experience is a Blend of Four Ingredients
Friday Nov 02, 2018
Friday Nov 02, 2018
In this week's episode, Dr. Michelli discusses the four ingredients you need in your business pantry for customer experience excellence...