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December 20, 2018 @ 9:00 am

Quickly Before the Year Ends – Deliver Convenience

In this week's episode, Dr. Michelli discusses the greatest customer experience common denominator...

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December 13, 2018 @ 11:08 am

When Customers Aren’t Jolly

Dr. Michelli discusses seven tips for managing customer complaints and stress this holiday season...

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The Michelli Experience
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