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January 31, 2019 @ 8:30 am

Old Things That Endure: Testing and Learning for Customer Experience Excellence

In this week's episode, Dr. Michelli discusses elements of customer experience improvement which have transcended place and time.

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January 24, 2019 @ 8:00 am

How to drive your brand voice through your customer experience

In this week's episode, Dr. Michelli discusses how to assess your brand voice for optimal customer experience...

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January 17, 2019 @ 10:56 am

A Blast from the Past: The 3 Ps of Customer Experience Excellence

Dr. Michelli discusses predictions Walker research group made back in 2013 about the future of customer experience by 2020...

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January 10, 2019 @ 8:00 am

How Did You Do That? | Making Magic for Customers in 2019

In this week's episode, Dr. Michelli discusses how businesses can deliver magical experiences for their customers...

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