Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
Episodes
Thursday Jan 31, 2019
Thursday Jan 31, 2019
In this week's episode, Dr. Michelli discusses elements of customer experience improvement which have transcended place and time.
Thursday Jan 24, 2019
Thursday Jan 24, 2019
In this week's episode, Dr. Michelli discusses how to assess your brand voice for optimal customer experience...
Thursday Jan 17, 2019
Thursday Jan 17, 2019
Dr. Michelli discusses predictions Walker research group made back in 2013 about the future of customer experience by 2020...
Thursday Jan 10, 2019
Thursday Jan 10, 2019
In this week's episode, Dr. Michelli discusses how businesses can deliver magical experiences for their customers...