New York Times #1 bestselling author, Joseph Michelli, Ph.D., shares customer experience, leadership, and business insights from Mercedes-Benz, Starbucks, Ritz-Carlton, Zappos, Pike Place Fish, and many more. At The Michelli Experience, we help front-line employees, managers, and senior leaders deliver relevant and engaging service experiences. To that end, we provide keynote and workshop presentations, short-term and extended consulting services, and bestselling books to meet your needs.
Posted in , , Joseph Michelli, Client Experience, Customer Experience, Customer engagement, Customer Retention on Jan 31st, 2019 Comments
In this week's episode, Dr. Michelli discusses elements of customer experience improvement which have transcended place and time.
Posted in , , Customer Experience, Customer engagement, Customer Retention on Jan 24th, 2019 Comments
In this week's episode, Dr. Michelli discusses how to assess your brand voice for optimal customer experience...
Posted in Customer Experience on Jan 17th, 2019 Comments
Dr. Michelli discusses predictions Walker research group made back in 2013 about the future of customer experience by 2020...
Posted in Joseph Michelli, Patient Experience, Customer Experience, The New Gold Standard, Customer Retention on Jan 10th, 2019 Comments
In this week's episode, Dr. Michelli discusses how businesses can deliver magical experiences for their customers...
