Archive for January 2019

In this week's episode, Dr. Michelli discusses elements of customer experience improvement which have transcended place and time.

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In this week's episode, Dr. Michelli discusses how to assess your brand voice for optimal customer experience...

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Dr. Michelli discusses predictions Walker research group made back in 2013 about the future of customer experience by 2020...

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In this week's episode, Dr. Michelli discusses how businesses can deliver magical experiences for their customers...

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