New York Times #1 bestselling author, Joseph Michelli, Ph.D., shares customer experience, leadership, and business insights from Mercedes-Benz, Starbucks, Ritz-Carlton, Zappos, Pike Place Fish, and many more. At The Michelli Experience, we help front-line employees, managers, and senior leaders deliver relevant and engaging service experiences. To that end, we provide keynote and workshop presentations, short-term and extended consulting services, and bestselling books to meet your needs.
Posted in , , , Joseph Michelli, Client Experience, Customer Experience, Customer engagement on Feb 28th, 2019 Comments
In this week's episode, Dr. Michelli discusses the five brand components of successful companies...
Posted in , , Joseph Michelli, Customer Experience, Customer Loyalty, Customer engagement, Customer Retention on Feb 21st, 2019 Comments
In this week's episode, Dr. Michelli discusses the storied Dooky Chase Restaurant in New Orleans and it's owner and head chef, 96-year-old Leah Chase.
Posted in , , , Patient Experience, Customer Experience, Customer engagement on Feb 7th, 2019 Comments
Dr. Michelli discusses a few of the visual storytelling offerings from the big game to see what we can learn from these efforts.
