Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
Episodes
Thursday Apr 25, 2019
Rolling through the Highs and Lows | Where will your Customers Land?
Thursday Apr 25, 2019
Thursday Apr 25, 2019
In this week's episode, Dr. Michelli discusses two extraordinary customer experiences both lastingly memorable. The first brings a smile upon recollection, the other not so much!
Thursday Apr 18, 2019
5 Things Not To Do in Your Journey to Customer Experience Excellence
Thursday Apr 18, 2019
Thursday Apr 18, 2019
Dr. Michelli discusses a technology provider who gave him a front-row seat into five lessons on things NOT TO DO in pursuit of customer experience excellence.
Thursday Apr 11, 2019
Your Customer Journey Map is Probably Not Enough
Thursday Apr 11, 2019
Thursday Apr 11, 2019
In this week's episode, Dr. Michelli discusses why customer journey mapping is a tremendous and powerful step in the right direction – but it is not the FINAL step.
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