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April 25, 2019 @ 8:00 am

Rolling through the Highs and Lows | Where will your Customers Land?

In this week's episode, Dr. Michelli discusses two extraordinary customer experiences both lastingly memorable. The first brings a smile upon recollection, the other not so much!

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April 18, 2019 @ 8:00 am

5 Things Not To Do in Your Journey to Customer Experience Excellence

Dr. Michelli discusses a technology provider who gave him a front-row seat into five lessons on things NOT TO DO in pursuit of customer experience excellence.

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April 11, 2019 @ 8:30 am

Your Customer Journey Map is Probably Not Enough

In this week's episode, Dr. Michelli discusses why customer journey mapping is a tremendous and powerful step in the right direction – but it is not the FINAL step.

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The Michelli Experience
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