Archive for May 2019

Dr. Michelli discusses brand reputation and business lessons learned from living in a small town.

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In this week's episode, Dr. Michelli discusses how to “make it personal” for our customers through a marriage of technology AND human service delivery.

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In this week's episode, Dr. Michelli discusses how to differentiate your customer experience through gracious service recovery. 

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Dr. Michelli discusses the importance of closed-loop communication...

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