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May 23, 2019 @ 9:32 am

Long ago in a galaxy far, far away… | Small-Town Lessons on Relationship and Business Reputation

Dr. Michelli discusses brand reputation and business lessons learned from living in a small town.

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May 16, 2019 @ 8:00 am

The Bar is High – Are you Letting your Products and Technology Down?

In this week's episode, Dr. Michelli discusses how to “make it personal” for our customers through a marriage of technology AND human service delivery.

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May 9, 2019 @ 8:00 am

When the Customer Experience Goes Awry [Differentiation Through Service Recovery]

In this week's episode, Dr. Michelli discusses how to differentiate your customer experience through gracious service recovery. 

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May 2, 2019 @ 9:00 am

For the Love of Mike (and all the others you serve) – Close the Loop!

Dr. Michelli discusses the importance of closed-loop communication...

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The Michelli Experience
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