Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
Episodes
Thursday May 23, 2019
Thursday May 23, 2019
Dr. Michelli discusses brand reputation and business lessons learned from living in a small town.
Thursday May 16, 2019
The Bar is High – Are you Letting your Products and Technology Down?
Thursday May 16, 2019
Thursday May 16, 2019
In this week's episode, Dr. Michelli discusses how to “make it personal” for our customers through a marriage of technology AND human service delivery.
Thursday May 09, 2019
When the Customer Experience Goes Awry [Differentiation Through Service Recovery]
Thursday May 09, 2019
Thursday May 09, 2019
In this week's episode, Dr. Michelli discusses how to differentiate your customer experience through gracious service recovery.
Thursday May 02, 2019
For the Love of Mike (and all the others you serve) – Close the Loop!
Thursday May 02, 2019
Thursday May 02, 2019
Dr. Michelli discusses the importance of closed-loop communication...
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