Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
Episodes
Jul 14, 2022
Jul 14, 2022
4 min
Dr. Michelli outlines 5 commonalities of "best-in-class" customer experience (CX) and encourages you to compare yourself against them.
Jul 7, 2022
Jul 7, 2022
3 min
Are tracking customer input that leads to behavioral improvement? Dr. Michelli outlines key sources of customer feedback and how to leverage them for customer experience success.
Jun 30, 2022
Jun 30, 2022
2 min
Service is more than "doing for" others. Dr. Michelli helps you expand your service experience delivery by focusing on 5 Ways to Serve.
Jun 23, 2022
Jun 23, 2022
3 min
Dr. Michelli outlines 5 psychological factors that drive customer experiences AND purchases.
Jun 16, 2022
Jun 16, 2022
3 min
Dr. Michelli provides 5 steps to driving value enhancement and customer confidence (precursors to repeat business).
Jun 2, 2022
Jun 2, 2022
2 min
This week, Dr. Michelli offers 10 practical ways to retain team members and asks you to share your best practices.
May 26, 2022
May 26, 2022
3 min
This week Dr. Michelli gives you a hypothetical customer experience scenario and helps you analyze the factors needed to chart an effective course of action.
May 19, 2022
May 19, 2022
3 min
Dr. Michelli defines and offers four tips for achieving service velocity.
May 12, 2022
May 12, 2022
3 min
Often leaders overcomplicate and clutter the customer experience. In this episode, Dr. Michelli offers a process for streamlining your customers' journey.
May 5, 2022
May 5, 2022
2 min
Dr. Michelli offers a simplified look at customer experience excellence through the lens of value creation and effective value exchange.