Customer Experience

Dr. Michelli discusses creating the right environment for world-class customer experiences to occur...

In this episode, Dr. Michelli, discusses drivers of human behavior...

In this week's episode, Dr. Michelli, discuss gratitude in your business...

Dr. Michelli, discusses a couple ways Domino's Pizza is innovating their customer experience through the use of technology.

Dr. Michelli, discusses wisdom and foolishness as it pertains to technology advances in customer experience delivery...

In this week's episode, Dr. Michelli, discusses the importance of interpersonal engagement...

This week, Dr. Michelli, talks about customers not always being right and when they should become former customers...

Dr. Michelli discusses taking the time to get to know unmet customer needs so you can craft solutions to serve targeted customer segments...

Dr. Michelli, discusses recent changes at Starbucks and how to have authentic personal emotional connection...

In this week's episode, Dr. Michelli, discusses how to create craveabilty in your business...