Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
Episodes
Feb 6, 2014
Feb 6, 2014
2 min
In this week's podcast Dr. Michelli talks about how Zappos creates fun in the workplace...
Feb 4, 2014
Feb 4, 2014
3 min
In this week's podcast Dr. Michelli shares phenomenal marketing insights from Howard Partridge, president of Phenomenal Products...
Jan 23, 2014
Jan 23, 2014
2 min
In this week's podcast find out how Starbucks fosters a spirit of passion into their culture...
Jan 10, 2014
Jan 10, 2014
3 min
Do you know what holacracy is? Check this week's podcast to find out how it my affect your business....
Jan 2, 2014
Jan 2, 2014
4 min
Dr. Michelli discusses why mistake recovery has substantial impact on customer perceptions and on the future purchases of those consumers...
Dec 26, 2013
Dec 26, 2013
2 min
Dr. Michelli describes how Starbucks delivers consistent experiences to their customers time and time again...
Dec 19, 2013
Dec 19, 2013
3 min
Dr. Michelli shares how Starbucks gathers and analyzes feedback from customers about suggested improvements and innovations...
Dec 2, 2013
Dec 2, 2013
2 min
Dr. Michelli shares five points to ensure you are optimizing every opportunity to communicate with your customers ...
Nov 22, 2013
Nov 22, 2013
3 min
In this week's episode Dr. Joesph Michelli talks about what you can learn about seasonal customer experiences from Starbucks...
Nov 10, 2013
Nov 10, 2013
2 min
Dr. Michelli celebrates military veterans and encourages your business to have a heart....