Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
Episodes
Aug 6, 2009
Aug 6, 2009
4 min
Dr. Michelli offers a tool for assessing how to authentically present your products and services as being different from the competition.
Jul 24, 2009
Jul 24, 2009
3 min
Dr. Michelli help you explore how to examine and reposition your customer experience to maintain consumer relevance.
Jul 16, 2009
Jul 16, 2009
4 min
Dr. Michelli offers a synopsis of the Verde Group's results on what creates "wow" experiences for customers. He encourages you to elevate aspects highlighted in that study.
Jul 8, 2009
Jul 8, 2009
5 min
Dr. Michelli helps you look ahead to the consumer in the year 2020, thanks to the work of Doug Anderson the Senior Vice President of Research and Development for The Nielsen Company.
Jul 1, 2009
Jul 1, 2009
4 min
What's your USP and what does it have to do with driving sales in this economy? Dr. Michelli helps you answer those questions in this weeks podcast.
Jun 22, 2009
Jun 22, 2009
3 min
Dr. Michelli examines an important index for understanding existing customer behavior and spend patterns. He places this number in the context of customer retention and customer acquistion costs.
Jun 11, 2009
Jun 11, 2009
3 min
What is the world coming to? Dr. Michelli addresses challenges to privacy and customer-centric service posed by emerging technologies and aggressive marketing.
Jun 5, 2009
Jun 5, 2009
4 min
Dr. Michelli emphasizes customer experience excellence through the "three steps of service" and "it's not about you" concepts.
May 29, 2009
May 29, 2009
5 min
Dr. Michelli examines an important business strategy for difficult economic times.
May 20, 2009
May 20, 2009
4 min
Dr. Michelli expands on several of his Twitter posts (www.twitter.com/josephmichelli) which examine how some companies are improving customer service in these difficult economic times. He further challenges listeners to strategically reposition service to drive economic success.