Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
Episodes
Jan 10, 2019
Jan 10, 2019
3 min
In this week's episode, Dr. Michelli discusses how businesses can deliver magical experiences for their customers...
Dec 20, 2018
Dec 20, 2018
2 min
In this week's episode, Dr. Michelli discusses the greatest customer experience common denominator...
Dec 13, 2018
Dec 13, 2018
4 min
Dr. Michelli discusses seven tips for managing customer complaints and stress this holiday season...
Nov 28, 2018
Nov 28, 2018
3 min
In this week's episode, Dr. Michelli discusses online retails during cyber week in the United States...
Nov 20, 2018
Nov 20, 2018
2 min
In this week's episode, Dr. Michelli expresses thanks and explains how you can demonstrate appreciation for your customers...
Nov 15, 2018
Nov 15, 2018
3 min
Dr. Michelli discusses how great leaders from Mercedes-Benz USA and Clayton Homes have transformed their customer experience...
Nov 8, 2018
Nov 8, 2018
4 min
In this week's episode, Dr. Michelli tells you a story about two storytellers and their new book about storytelling.
Nov 2, 2018
Nov 2, 2018
4 min
In this week's episode, Dr. Michelli discusses the four ingredients you need in your business pantry for customer experience excellence...
Oct 25, 2018
Oct 25, 2018
4 min
In this week's episode, Dr. Michelli discusses customer experience research from Salesforce...
Oct 11, 2018
Oct 11, 2018
3 min
In this week's episode, Dr. Michelli discusses how partners and technology impact the customer experience evolution...