Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
Episodes
May 9, 2014
May 9, 2014
2 min
In this week's episode Dr. Joesph Michelli discusses the importance of listening to customers when creating a tactical approach to reach them...
May 2, 2014
May 2, 2014
3 min
In this week's podcast, Dr. Michelli discusses how businesses can create both a consistent and individualized experience across multiple locations.
Mar 26, 2014
Mar 26, 2014
2 min
In this week's podcast, Dr. Michelli discusses the new upgrade to the Starbucks mobile app allowing mobile tipping...
Mar 6, 2014
Mar 6, 2014
3 min
In this week's podcast Dr. Michelli discusses how great leaders develop recognition excellence by creating effective reward and recognition programs...
Feb 21, 2014
Feb 21, 2014
2 min
In this week's podcast Dr. Michelli talks about how businesses can pursue meaningful growth...
Feb 19, 2014
Feb 19, 2014
2 min
In this week's podcast Dr. Michelli discusses how authentic personal interest fosters customer engagement and loyalty...
Feb 6, 2014
Feb 6, 2014
2 min
In this week's podcast Dr. Michelli talks about how Zappos creates fun in the workplace...
Feb 4, 2014
Feb 4, 2014
3 min
In this week's podcast Dr. Michelli shares phenomenal marketing insights from Howard Partridge, president of Phenomenal Products...
Jan 23, 2014
Jan 23, 2014
2 min
In this week's podcast find out how Starbucks fosters a spirit of passion into their culture...
Jan 10, 2014
Jan 10, 2014
3 min
Do you know what holacracy is? Check this week's podcast to find out how it my affect your business....