Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
Episodes
Feb 10, 2010
Feb 10, 2010
4 min
Dr. Michelli helps you choose wisely when it comes to picking a business alliance.
Feb 3, 2010
Feb 3, 2010
3 min
Dr. Michelli offers a powerful and critical tool for getting the data you need to address your critical business concerns.
Jan 28, 2010
Jan 28, 2010
5 min
Despite commentary to the contrary, Dr. Michelli discusses how Starbucks' revitalization can help you enhance your business.
Jan 20, 2010
Jan 20, 2010
3 min
While different leadership approaches are championed by varying theorists, Dr. Michelli offers an evidence based approach to a common leadership dilemma. Will you take this leadership quiz?
Jan 13, 2010
Jan 13, 2010
4 min
Using Home Depot as an example, Dr. Michelli links sound business tactics to core strategic objectives.
Dec 10, 2009
Dec 10, 2009
4 min
How do you make a lofty corporate mission relevant to all employees? Dr. Michelli benchmarks an effective strategy used at UCLA.
Dec 3, 2009
Dec 3, 2009
4 min
How good is the service that you and your company delivers? Using Zappos as an example, Dr. Michelli explores how to increase your service centricity.
Nov 27, 2009
Nov 27, 2009
4 min
What wisdom can be gleaned from Hamlet regarding business decision making? Dr. Michelli examines lessons learned from literature, errant business decisions, and the value of authenticity.
Oct 30, 2009
Oct 30, 2009
5 min
Do you know the strategy you are deploying with regard to product, service, and customer experience? Dr. Michelli offers an exercise for leadership alignment and strategic consistency.
Oct 5, 2009
Oct 5, 2009
4 min
Listen to Dr. Michelli's podcast this week to win a signed copy of 6 time Pro Bowl Denver Bronco linebacker, Karl Mecklenburg's new book "Heart of a Student Athlete." Take Dr. Michelli's leadership challenge....