Customer Loyalty

What is the world coming to? Dr. Michelli addresses challenges to privacy and customer-centric service posed by emerging technologies and aggressive marketing.

Dr. Michelli emphasizes customer experience excellence through the "three steps of service" and "it's not about you" concepts.

Dr. Michelli examines an important business strategy for difficult economic times.

Dr. Michelli expands on several of his Twitter posts (www.twitter.com/josephmichelli)  which examine how some companies are improving customer service in these difficult economic times.  He further challenges listeners to strategically reposition service to drive economic success.

Dr Michelli discusses the place for both virtual and true human service in this week's podcast about Alaska Airlines' Jenn.  Further, he encourages and explorations on what can be learned from technological approaches to humanizing service.