Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
Episodes
Thursday Feb 07, 2019
Thursday Feb 07, 2019
Dr. Michelli discusses a few of the visual storytelling offerings from the big game to see what we can learn from these efforts.
Thursday Jan 31, 2019
Thursday Jan 31, 2019
In this week's episode, Dr. Michelli discusses elements of customer experience improvement which have transcended place and time.
Thursday Jan 24, 2019
Thursday Jan 24, 2019
In this week's episode, Dr. Michelli discusses how to assess your brand voice for optimal customer experience...
Thursday Jan 17, 2019
Thursday Jan 17, 2019
Dr. Michelli discusses predictions Walker research group made back in 2013 about the future of customer experience by 2020...
Thursday Jan 10, 2019
Thursday Jan 10, 2019
In this week's episode, Dr. Michelli discusses how businesses can deliver magical experiences for their customers...
Thursday Dec 20, 2018
Thursday Dec 20, 2018
In this week's episode, Dr. Michelli discusses the greatest customer experience common denominator...
Thursday Dec 13, 2018
Thursday Dec 13, 2018
Dr. Michelli discusses seven tips for managing customer complaints and stress this holiday season...
Wednesday Nov 28, 2018
Wednesday Nov 28, 2018
In this week's episode, Dr. Michelli discusses online retails during cyber week in the United States...
Tuesday Nov 20, 2018
Tuesday Nov 20, 2018
In this week's episode, Dr. Michelli expresses thanks and explains how you can demonstrate appreciation for your customers...
Thursday Nov 15, 2018
Thursday Nov 15, 2018
Dr. Michelli discusses how great leaders from Mercedes-Benz USA and Clayton Homes have transformed their customer experience...