Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
Episodes
Thursday Jul 12, 2018
Thursday Jul 12, 2018
In this week's episode, Dr. Michelli discusses the third and fourth elements need for customer experience design efforts...
Thursday Jul 05, 2018
Thursday Jul 05, 2018
Dr. Michelli discusses two strategies to garner more value from customer journey mapping efforts...
Wednesday Jun 27, 2018
Thursday Jun 21, 2018
Thursday Jun 21, 2018
Dr. Michelli discusses how businesses can operate from the perspective of abundance...
Thursday Jun 14, 2018
Thursday Jun 14, 2018
In this week's episode, Dr. Michelli discusses three key lessons that can be learned from Howard Schultz...
Wednesday Jun 06, 2018
Wednesday May 30, 2018
Wednesday May 30, 2018
Dr. Michelli discusses some of the nuances between customer loyalty and repeat business...
#customerloyalty #cxo
Thursday May 24, 2018
Thursday May 24, 2018
In this week's episode, Dr. Michelli discusses the five key things you must do to be customer-centric...
Thursday May 17, 2018
Thursday May 17, 2018
In this week's episode, Dr. Michelli discusses five things you should not do in the name of customer experience...
Thursday May 10, 2018
Thursday May 10, 2018
Dr. Michelli discusses how business leaders drive modern adaptive process...
Read the blog post.