Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
Episodes
Friday Jun 03, 2016
Friday Jun 03, 2016
In this week's episode, Dr. Michelli, discusses the cost of customer churn...
Thursday May 26, 2016
Thursday May 26, 2016
In this week's episode, Dr. Michelli, artificial intelligence and the uncanny valley...
Thursday May 19, 2016
Thursday May 12, 2016
Thursday May 12, 2016
Dr. Michelli discusses the importance of effectively using technology to inquire of your customers...
Thursday May 05, 2016
Thursday May 05, 2016
In this week's episode, Dr. Michelli, discusses the art of messaging...
Thursday Apr 28, 2016
Thursday Apr 28, 2016
Dr. Michelli discusses improv principles that can help your customer experience...
Thursday Apr 21, 2016
Thursday Apr 21, 2016
In this week's episode, Dr. Michelli, discusses points of distinction in the customer experience...
Thursday Apr 14, 2016
Thursday Apr 07, 2016
Thursday Apr 07, 2016
In this week's episode, Dr. Michelli discusses purpose, mastery, and autonomy...
Thursday Mar 31, 2016
Thursday Mar 31, 2016
Dr. Michelli, discusses in this week's episode disruptive innovation...