Joseph Michelli

Becoming Known For Service Excellence – Aligning Who You Are With Who You Say You Are

Dr. Michelli, discusses service values in this week's podcast...

Blessed are the Peacemakers. They will Experience Business Success!

In this week's podcast, Dr. Michelli discusses peace of mind in the customer experience...

Exploiting Breast Cancer Awareness Month – Think Authenticity When Doing Cause Marketing

In this week's podcast, Dr. Michelli discusses linking nonprofits with for-profit businesses...

More Freedom Considered for Virgins: Empower Through Trust

In this week's podcast, Dr. Michelli discusses businesses that are allowing employees to take as much vacation time as they want...

To Tattoo or Not to Tattoo? - Starbucks, Ink, & Customer Experience

Dr. Michelli discusses employers whose policy requires employees to cover their tattoos...

A Lesson Your Business Could Learn from the Ray Rice Video

This week, Dr. Michelli, talks about the impact of viral video...

Pregnancy to Birth in 6 seconds – Customer Experience and the Short Attention Span

In this week's podcast, Dr. Michelli discusses customer attention...

How Sorry Are You? Keys to Driving Satisfaction While Resolving Customer Issues

Dr. Michelli in this week's podcast discusses Zendesk's Q2 report...

How to Create Experiences through Personalization, Sharing, and Social Platforms

In this week's episode, Dr. Michelli discusses sharing as a way to enhance customer experiences...

Renewing Commitment to Customer Experience – A Cost-Saving Approach

In this week's podcast, Dr. Michelli discusses renewal of the customer experience...