Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
Episodes
Tuesday Oct 29, 2013
Tuesday Oct 29, 2013
Dr. Michelli addresses the role of customer input in effective business innovation....
Tuesday Oct 29, 2013
Tuesday Oct 29, 2013
What matters more to customers "speed" or "caring?" Dr. Michelli addresses research and reality when it comes to these important aspects of customer experience....
Tuesday Oct 29, 2013
Tuesday Oct 29, 2013
Dr. Michelli challenges you to look at whether you challenge the "awakeness" of your team members....
Tuesday Oct 29, 2013
Tuesday Oct 29, 2013
This week Dr. Michelli offers a classic example of a principle he discusses in his new book Leading the Starbucks Way. That principle is titled "mobilize the connection."
Thursday Oct 10, 2013
Thursday Oct 10, 2013
Sharing frrom his new book Leading the Starbucks Way, Dr. Michelli helps you find opportunities to embed your products and services more deeply into your customer's lifestyle....
Sunday Sep 29, 2013
Sunday Sep 29, 2013
This week Dr. Michelli takes a page from his new book Leading the Starbucks Way and explores a distinction between customer loyalty and customer bribery....
Monday Aug 26, 2013
Monday Aug 26, 2013
Borrowing from concepts in his book Leading the Starbucks Way, Dr. Michelli explores Maslow's hierarchy of needs and its role in the evolution of customer relationships....
Friday Aug 16, 2013
Friday Aug 16, 2013
Dr. Michelli shares how Starbucks leaders seek to deliver the differentiators that separate them from the innovators.
Friday Aug 02, 2013
Friday Aug 02, 2013
This week Dr. Michelli explores the 7 bold moves Starbucks leaders made in their brand transformation - highlighting the role of emotional value...
Friday Jul 26, 2013
Friday Jul 26, 2013
Dr. Michelli begins a series based on his soon-to-be-released book Leading the Starbucks Way which can be pre-ordered now at Amazon, Barnes and Noble, and CEO Read. You can request a preview by clicking this link and typing "Exclusive" in the Subject Title.