Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
Episodes
Wednesday Mar 17, 2010
Wednesday Mar 17, 2010
Dr. Michelli builds a business case for elevating customer service and shows you the strategy for success.
Wednesday Mar 10, 2010
Wednesday Mar 10, 2010
Dr. Michelli explores the role of emotion evoking words in your business' success.
Thursday Mar 04, 2010
Thursday Mar 04, 2010
Dr. Michelli analyzes a drift to commoditized service delivery and its relevance to your business.
Wednesday Feb 24, 2010
Wednesday Feb 24, 2010
Dr. Michelli looks at an important way to benefit from social networking and it's not what you think!
Wednesday Feb 17, 2010
Wednesday Feb 17, 2010
Dr. Michelli offers practical tips for strengthening your knowledge of and connection with customers.
Wednesday Feb 10, 2010
Wednesday Feb 10, 2010
Dr. Michelli helps you choose wisely when it comes to picking a business alliance.
Wednesday Feb 03, 2010
Wednesday Feb 03, 2010
Dr. Michelli offers a powerful and critical tool for getting the data you need to address your critical business concerns.
Thursday Jan 28, 2010
Thursday Jan 28, 2010
Despite commentary to the contrary, Dr. Michelli discusses how Starbucks' revitalization can help you enhance your business.
Wednesday Jan 20, 2010
Wednesday Jan 20, 2010
While different leadership approaches are championed by varying theorists, Dr. Michelli offers an evidence based approach to a common leadership dilemma. Will you take this leadership quiz?
Wednesday Jan 13, 2010
Wednesday Jan 13, 2010
Using Home Depot as an example, Dr. Michelli links sound business tactics to core strategic objectives.