Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
Episodes
Thursday Jul 26, 2018
Thursday Jul 26, 2018
Dr. Michelli discusses a business leader who unites, empowers, and transforms...
Thursday Jul 19, 2018
Thursday Jul 19, 2018
In this week's episode, Dr. Michelli discusses three recent news events that pertain to customer experience...
Thursday Jul 12, 2018
Thursday Jul 12, 2018
In this week's episode, Dr. Michelli discusses the third and fourth elements need for customer experience design efforts...
Thursday Jul 05, 2018
Thursday Jul 05, 2018
Dr. Michelli discusses two strategies to garner more value from customer journey mapping efforts...
Wednesday Jun 27, 2018
Thursday Jun 21, 2018
Thursday Jun 21, 2018
Dr. Michelli discusses how businesses can operate from the perspective of abundance...
Thursday Jun 14, 2018
Thursday Jun 14, 2018
In this week's episode, Dr. Michelli discusses three key lessons that can be learned from Howard Schultz...
Wednesday Jun 06, 2018
Wednesday May 30, 2018
Wednesday May 30, 2018
Dr. Michelli discusses some of the nuances between customer loyalty and repeat business...
#customerloyalty #cxo
Thursday May 24, 2018
Thursday May 24, 2018
In this week's episode, Dr. Michelli discusses the five key things you must do to be customer-centric...