Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
Episodes
Thursday Apr 14, 2016
Thursday Apr 07, 2016
Thursday Apr 07, 2016
In this week's episode, Dr. Michelli discusses purpose, mastery, and autonomy...
Thursday Mar 31, 2016
Thursday Mar 31, 2016
Dr. Michelli, discusses in this week's episode disruptive innovation...
Thursday Mar 24, 2016
Thursday Mar 24, 2016
Dr. Michelli, discusses what customers are looking for in brands more than anything...
Thursday Mar 17, 2016
Thursday Mar 17, 2016
In this week's episode, Dr. Michelli, discusses whether employees or customers should come first...
Thursday Mar 10, 2016
Thursday Mar 10, 2016
Dr. Michelli discusses a company ranking high on the Fortune magazine “Best Companies to Work For” List...
Thursday Feb 18, 2016
Thursday Feb 18, 2016
In this week's episode, Dr. Michelli, discusses words/phrases team members should remove from their vocabulary...
Thursday Feb 11, 2016
Thursday Feb 11, 2016
In this week's episode, Dr. Michelli, discusses how to effectively listen and act on the feedback provided by customers...
Thursday Feb 04, 2016
Thursday Feb 04, 2016
Dr. Michelli discusses what happens if you aren't accountable to your customer...
Monday Feb 01, 2016
Monday Feb 01, 2016
In this week's episode, Dr. Michelli, discusses leaving a leadership legacy...