Archive for the 'Prescription for Excellence' Category

In this weeks installment, Dr. Michelli builds on Josh Kaufman's model of business value and examines it through the lens of a company called Omni....

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In this weeks podcast Dr. Michelli looks at 3 trending examples that pit the efficiencies of robotics and artificial intelligence against human service delivery.  He also challenges listeners to "add value" through humanity and "ease" through automoation...

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In this week's episode, Dr. Michelli discusses setting a new standard for experience delivery...

 

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In response to the TERROR perpetuated in Orlando, Dr. Michelli looks at the critical importance of delivering compassionate service in every business interaction....

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This week Dr. Michelli shares insights from Mahatma Gandi as they relate to your customer experience delivery...

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Do you know what holacracy is?  Check this week's podcast to find out how it my affect your business....

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In this week's episode Dr. Joesph Michelli talks about what you can learn about seasonal customer experiences from Starbucks...

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Dr. Michelli celebrates military veterans and encourages your business to have a heart....

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Dr. Michelli addresses the role of customer input in effective business innovation....

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What matters more to customers "speed" or "caring?"  Dr. Michelli addresses research and reality when it comes to these important aspects of customer experience....

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