Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
Episodes
Friday Jan 10, 2014
Friday Jan 10, 2014
Do you know what holacracy is? Check this week's podcast to find out how it my affect your business....
Friday Nov 22, 2013
Friday Nov 22, 2013
In this week's episode Dr. Joesph Michelli talks about what you can learn about seasonal customer experiences from Starbucks...
Sunday Nov 10, 2013
Sunday Nov 10, 2013
Dr. Michelli celebrates military veterans and encourages your business to have a heart....
Tuesday Oct 29, 2013
Tuesday Oct 29, 2013
Dr. Michelli addresses the role of customer input in effective business innovation....
Tuesday Oct 29, 2013
Tuesday Oct 29, 2013
What matters more to customers "speed" or "caring?" Dr. Michelli addresses research and reality when it comes to these important aspects of customer experience....
Tuesday Oct 29, 2013
Tuesday Oct 29, 2013
Dr. Michelli challenges you to look at whether you challenge the "awakeness" of your team members....
Tuesday Oct 29, 2013
Tuesday Oct 29, 2013
This week Dr. Michelli offers a classic example of a principle he discusses in his new book Leading the Starbucks Way. That principle is titled "mobilize the connection."
Thursday Oct 10, 2013
Thursday Oct 10, 2013
Sharing frrom his new book Leading the Starbucks Way, Dr. Michelli helps you find opportunities to embed your products and services more deeply into your customer's lifestyle....
Friday Aug 16, 2013
Friday Aug 16, 2013
Dr. Michelli shares how Starbucks leaders seek to deliver the differentiators that separate them from the innovators.
Friday Aug 02, 2013
Friday Aug 02, 2013
This week Dr. Michelli explores the 7 bold moves Starbucks leaders made in their brand transformation - highlighting the role of emotional value...