Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
Episodes
Friday Jul 26, 2013
Friday Jul 26, 2013
Dr. Michelli begins a series based on his soon-to-be-released book Leading the Starbucks Way which can be pre-ordered now at Amazon, Barnes and Noble, and CEO Read. You can request a preview by clicking this link and typing "Exclusive" in the Subject Title.
Thursday Jul 18, 2013
Thursday Jul 18, 2013
In this week's podcast Dr. Michelli discusses the challenges of consistently approaching tasks across the scope of your business. While acknowledging shortcomings at The Michelli Experience, he also encourages you to look for consistency opportunities in yours...
Friday Feb 22, 2013
Friday Jan 11, 2013
Friday Jan 11, 2013
Dr. Michelli shares insights in the power of elevating human experiences in the context of challenging service delivery settings.
Sunday Aug 12, 2012
Sunday Aug 12, 2012
Dr. Michelli helps you understand the technology of customer shadowing and how to use it to increase customer-centric service delivery
Friday Jul 27, 2012
Friday Jul 27, 2012
Dr. Michelli integrates customer loyalty with Porter's 5 forces model of business strategy in this week's podcast. In so doing, he helps you see the role of client engagement in defending against threats and creating business opportunities.
Wednesday May 26, 2010
Wednesday May 26, 2010
Dr. Michelli explores how to evaluate the user experience and the importance of watching consumer behavior.
Wednesday Apr 28, 2010
Wednesday Apr 28, 2010
Dr. Michelli looks at the application of Martin Lindstrom's neuromarketing research to help you elevate your customer experience design.