Archive for the 'The New Gold Standard' Category

In this week's episode, Dr. Michelli discusses five steps needed for you to craft trust-building service recovery for your customers.

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In this week's episode, Dr. Michelli discusses how businesses can deliver magical experiences for their customers...

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Dr. Michelli discusses how technology should address human needs when used in customer experience...

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In this week's episode, Dr. Michelli discusses how customer experience excellence can be achieved without large expenditures or adverse impact on productivity.

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Dr. Michelli discusses building trust with your customers ...

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In this weeks installment, Dr. Michelli builds on Josh Kaufman's model of business value and examines it through the lens of a company called Omni....

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In this weeks podcast Dr. Michelli looks at 3 trending examples that pit the efficiencies of robotics and artificial intelligence against human service delivery.  He also challenges listeners to "add value" through humanity and "ease" through automoation...

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In this week's episode, Dr. Michelli discusses setting a new standard for experience delivery...

 

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In this week's episode, Dr. Michelli, discusses tattoos as a form of brand loyalty...

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In this week's episode, Dr. Michelli, discusses the importance of interpersonal engagement...

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