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Retain Customers & Gain Referrals

If you are a customer experience professional, business leader, or entrepreneur with limited time for podcasts, Customer Experience University is for you! These 3 to 5-minute weekly episodes are designed to help you think and act in ways increase customer loyalty and drive word-of-mouth business.

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In this installment, Dr. Michelli defines three key customer care terms and analyzes how these concepts guide strategy, experience design, and training.

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In this installment, Dr. Michelli defines three key customer care terms and analyzes how these concepts guide strategy, experience design, and training.

Are You Winning Tomorrow? How to Really Create Lasting Customer Success

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