In this installment, Dr. Michelli defines three key customer care terms and analyzes how these concepts guide strategy, experience design, and training.
New York Times #1 bestselling author, Joseph Michelli, Ph.D., shares customer experience, leadership, and business insights from Mercedes-Benz, Starbucks, Ritz-Carlton, Zappos, Pike Place Fish, and many more.
At The Michelli Experience, we help front-line employees, managers, and senior leaders deliver relevant and engaging service experiences. To that end, we provide keynote and workshop presentations, short-term and extended consulting services, and bestselling books to meet your needs.
In this installment, Dr. Michelli defines three key customer care terms and analyzes how these concepts guide strategy, experience design, and training.
