Have you ever wanted to have a business do-over? In golf, we call it a mulligan. It's when you are forgiven your first shot and allowed to take another because, let's just say, the first ball didn't go where you intended.
Guess what? COVID-19 has hit the GIANT reset mulligan button for every business.
If pre-pandemic, you had cumbersome processes, now is the time to shed them and act like a start-up.
If you didn't invest enough in contactless processes, you have a great chance to fix that now.
Let's assume you didn't solicit customer feedback regularly and deploy it effectively? Fear not, you are living in the "Better New Days."