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Retain Customers & Gain Referrals

If you are a customer experience professional, business leader, or entrepreneur with limited time for podcasts, Customer Experience University is for you! These 3 to 5-minute weekly episodes are designed to help you think and act in ways increase customer loyalty and drive word-of-mouth business.

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How do you strike the right balance between self-service and assisted service? In this episode, Dr. Michelli offers five tips for creating service options that drive customer retention.

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How do you strike the right balance between self-service and assisted service? In this episode, Dr. Michelli offers five tips for creating service options that drive customer retention.

Bring on the Service Professionals? It’s Time to Supplement Mainstream Self-Service

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