Customer Connections by the Facts Not by Total Nonsense
Jun 25th, 2010 by drjosephm
Dr. Michelli discusses the importance of research-based approaches to leadership and the execution of well planned customer experience strategies.
New York Times #1 bestselling author, Joseph Michelli, Ph.D., shares customer experience, leadership, and business insights from Mercedes-Benz, Starbucks, Ritz-Carlton, Zappos, Pike Place Fish, and many more. At The Michelli Experience, we help front-line employees, managers, and senior leaders deliver relevant and engaging service experiences. To that end, we provide keynote and workshop presentations, short-term and extended consulting services, and bestselling books to meet your needs.
Jun 25th, 2010 by drjosephm
Dr. Michelli discusses the importance of research-based approaches to leadership and the execution of well planned customer experience strategies.