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June 15, 2012 @ 4:00 pm

Customer Experience WOW - Defined and Delivered

Dr. Michelli differentiates WOW experiences from good service and gives and example from one of his client's Sonny's Bar-B-Q restaurants.  In addition to learning lessons from the example, Dr. Michelli encourages you to share your WOW stories….

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The Michelli Experience
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