store":{"baseInfo":{"podcastTitle":"Customer Experience University - Winning Loyalty & Engagement One Customer at a Time","slug":"drjosephm","podcastDescription":"New York Times #1 bestselling author, Joseph Michelli, Ph.D., shares customer experience, leadership, and business insights from Mercedes-Benz, Starbucks, Ritz-Carlton, Zappos, Pike Place Fish, and many more.\n\n\n\nAt The Michelli Experience, we help front-line employees, managers, and senior leaders deliver relevant and engaging service experiences. To that end, we provide keynote and workshop presentations, short-term and extended consulting services, and bestselling books to meet your needs.","podcastLogo":"https://pbcdn1.podbean.com/imglogo/image-logo/112/Simple_Podcast_Logo_82taba.jpg","podcastShareLogo":"https://d2bwo9zemjwxh5.cloudfront.net/image-logo/112/Simple_Podcast_Logo_82taba_1200x628.jpg?s=5fa00c53f4f734359ed081f00398c850&e=jpg","podcastUrl":"https://drjosephm.podbean.com","podcastCanSearched":true,"feedUrl":"https://feed.podbean.com/drjosephm/feed.xml","theme":"double-tree","podcastDeepLink":"https://www.podbean.com/pu/pbblog-bdyic-70","removePodbeanBranding":"no","brandingLogo":null,"timeZone":{"timeZoneId":17,"gmtAdjustment":"GMT-04:00","useDaylightTime":1,"value":-4,"text":"(GMT-04:00) Atlantic Time (Canada)","daylightStartTime":"Second Sunday Of March +2 Hours","daylightEndTime":"First Sunday Of November +2 Hours","timezone":"America/Halifax"},"podcastDownloads":null,"totalEpisodes":572,"showComments":true,"iOSAppDownloadLink":null,"customizeCssUrl":null,"androidAppDownloadLink":null,"showPostShare":true,"showLike":true,"author":"Dr. Joseph A. Michelli","engagementStatsBaseUrl":null,"shareEmbedLink":"https://admin5.podbean.com/embed.html?id=pbblog-bdyic-70-playlist","language":"en","sensitivitySessionExpireTime":3600,"podcastApps":[{"name":"Podbean App","link":"https://r4j68.app.goo.gl/?link=https%3A%2F%2Fdrjosephm.podbean.com%3Faction%3DopenPodcast%26podcastId%3Dpbblog112%26podcastIdTag%3Dbdyic&dfl=https%3A%2F%2Fdrjosephm.podbean.com&utm_campaign=pb_web&utm_source=podbean_web&utm_medium=dlink&imv=670&amv=530&isi=973361050&ibi=com.podbean.app.podcast&ipbi=com.podbean.app.podcast&apn=com.podbean.app.podcast","image":"https://pbcdn1.podbean.com/fs1/site/images/admin5/podbean-app.png","title":null},{"name":"Spotify","link":"https://open.spotify.com/show/2H8Rz1uCMu9giW70vYMERo","image":"https://pbcdn1.podbean.com/fs1/site/images/admin5/spotify.png","title":null}],"components":{"base":[{"id":"MainStyle","val":"light"},{"id":"Font","val":"Georgia"},{"id":"SecondaryFont","val":"PT Sans"},{"id":"PlayerColor","val":"#ff6d00"},{"id":"PlayerStyle","val":"player1"},{"id":"PlayerWave","val":"show"},{"id":"Favicon","val":"https://www.podbean.com/images/favicon.ico"},{"id":"CookiesNotice","val":"hide"},{"id":"CookiesNoticeContent","val":"

Cookies Notice

This website uses cookies to improve your experience while you navigate through the website. By using our website you agree to our use of cookies.

"}],"home-header":[{"id":"HomeHeaderTextColor","val":"#000000"},{"id":"HomeHeaderBackgroundColor","val":"#FAF7F4"},{"id":"BackgroundImage","val":"https://mcdn.podbean.com/mf/web/4v8ivq/FS0iqfRWIAI4f1N.jpeg"}],"page-header":[{"id":"PageHeaderTextColor","val":"#ffffff"},{"id":"SecondaryPageBackgroundImage","val":"/assets/doubletree-episode-light.jpg"},{"id":"SecondaryPageBackgroundImageForMobile","val":null}],"episode-list":[{"id":"EpisodeListType","val":"grid"},{"id":"EpisodesPerPage","val":"10"},{"id":"EpisodeStats","val":"show"}],"navigation":[{"id":"NavigationFontColor","val":"#000000"},{"id":"NavigationBackgroundColor","val":"#FAF7F4"},{"id":"NavigationSearch","val":"show"},{"id":"NavigationLinks","val":[{"id":"Home","type":"Link","value":"/","text":"Home","subitems":[]},{"id":"Subscribe","type":"Link","value":"https://www.podbean.com/site/podcatcher/index/blog/5gzfqGugG","text":"Subscribe","subitems":[]},{"id":"Profile","type":"Link","value":"https://www.podbean.com/user-pJKFEqubX","text":"Profile","subitems":[]}]}],"footer":[{"id":"FooterType","val":"Footer1"},{"id":"FooterFontColor","val":"#000000"},{"id":"FooterBackgroundColor","val":"#ffffff"},{"id":"FooterCopyright","val":"Copyright © 2019 Joseph Michelli. All rights reserved."},{"id":"SocialMediaLinks","val":{"facebook_username":"","twitter_username":"","instagram_username":"","youtube_username":"","linkedin_username":""}}],"customize-container1":[],"customize-container2":[{"id":"ComponentImageText2-1","val":{"ComponentFontColor":"#000000","ComponentBackgroundColor":"#FAF7F4","ComponentImage":"https://mcdn.podbean.com/mf/web/ejc8nb/bigstock-Young-Woman-Showing-Her-Heartf-114669992.jpg","ComponentContent":"

Retain Customers & Gain Referrals

If you are a customer experience professional, business leader, or entrepreneur with limited time for podcasts, Customer Experience University is for you! These 3 to 5-minute weekly episodes are designed to help you think and act in ways increase customer loyalty and drive word-of-mouth business.

"}}]},"allLinks":[],"mainStylesDefaultSettings":null,"defaultCustomizeComponents":null,"scripts":[],"metas":null,"appConfig":{"package":"com.podbean.app.podcast","app_store_id":973361050,"app_name":"Podbean","scheme":"podbean"},"customizeCss":null,"canEditCss":null,"enableJsCodeInCustomizeContent":false,"enabledIframeCodeInCustomizeContent":true,"sectionMaxCount":10,"enableEditorLink":true,"enableEditCookiesNotice":true,"siteRedirectToFeed":false,"podcatcherRssUrl":null,"showFeed":true,"showTopBar":true,"enableWebSiteLike":null,"organizationName":null,"organizationPageLink":null},"backToListUrl":"/","tinymceLoaded":false,"listEpisodes":[],"userLikedEpisodes":[],"topBarIframeLoaded":false,"listTotalCount":0,"listTotalPage":0,"listPage":0,"listType":"all","listValue":"","listName":"","pageLoading":false,"apiBaseUrl":"https://drjosephm.podbean.com","apiCommonParams":{"t":"6786e889","clientSignature":"93d3484dfce76ed2ef41e90d42d332ba","u":null,"customizing":null},"apiCommonHeaders":{},"comments":[],"commentsTotalCount":0,"commentsTotalPage":0,"commentsPage":1,"commentEpisodeId":"pb11193639-but64","episode":{"id":"pb11193639","idTag":"but64","title":"Do not Forget to Sprinkle Emotion on Top of Branded Storytelling","logo":"https://pbcdn1.podbean.com/imglogo/ep-logo/pbblog112/CXUniversity_300x300.png","shareLogo":"https://d2bwo9zemjwxh5.cloudfront.net/ep-logo/pbblog112/CXUniversity_1200x628.jpg?s=ce81803b4b860ce8810e6d71c805bf00&e=png","largeLogo":"https://pbcdn1.podbean.com/imglogo/ep-logo/pbblog112/CXUniversity.png","previewContent":null,"content":"

This week Dr. Michelli explores the importance of telling stories with “emotions that pull for action\" because of an outstanding example that recently surfaced on Twitter.

","publishTimestamp":1552577280,"duration":222,"mediaUrl":"https://mcdn.podbean.com/mf/web/s3uaf9/Do_nut_Forget_to_Sprinkle_Emotion_on_Top.mp3","mediaType":"audio/mpeg","shareLink":"https://admin5.podbean.com/embed.html?id=pb-but64-aacd27","likedCount":0,"deepLink":"https://www.podbean.com/ew/pb-but64-aacd27","transcriptUrl":null,"permalink":"/e/do-not-forget-to-sprinkle-emotion-on-top-of-branded-storytelling/","downloadLink":"https://www.podbean.com/site/EpisodeDownload/PBAACD27BUT64","fallbackResource":null,"fallbackResourceMimetype":null,"downloadCount":248,"status":"publish","hasMoreContent":false,"chaptersUrl":null},"episodeShareLink":null,"deepLink":"https://www.podbean.com/ew/pb-but64-aacd27","playlist":{"episodes":[],"current":0,"start":0,"stop":0,"playing":true,"playerLoading":true,"playbackRate":1,"playbackRateIndex":1},"toasts":[],"confirm":null,"customizeEditorFormZIndex":999,"lastRequestTime":null,"validateChangesOnBeforeunload":true,"windowWidth":1000,"VITE_FS1_CDN_URL_PREFIX":"https://pbcdn1.podbean.com/fs1","reloadStats":false},"episode":{"id":"pb11193639","idTag":"but64","title":"Do not Forget to Sprinkle Emotion on Top of Branded Storytelling","logo":"https://pbcdn1.podbean.com/imglogo/ep-logo/pbblog112/CXUniversity_300x300.png","shareLogo":"https://d2bwo9zemjwxh5.cloudfront.net/ep-logo/pbblog112/CXUniversity_1200x628.jpg?s=ce81803b4b860ce8810e6d71c805bf00&e=png","largeLogo":"https://pbcdn1.podbean.com/imglogo/ep-logo/pbblog112/CXUniversity.png","previewContent":null,"content":"

This week Dr. Michelli explores the importance of telling stories with “emotions that pull for action\" because of an outstanding example that recently surfaced on Twitter.

Do not Forget to Sprinkle Emotion on Top of Branded Storytelling

Comments (0)